Product details
Web ID: 15508071702 reviewssorted by Newest
Glitchy so far
The machine makes odd notices about 1 in 3 times I’m Making a simple cup and then doesn’t brew. I am also getting warning lights when there is nothing wrong. Seems glitchy to me.
Don’t Buy It!
This product stopped working less than two weeks after it arrived. I used it for fewer than 15 cups of coffee and the grinder jammed and because of the way the machine is constructed, it’s not possible to fix.
Customer review from De'Longhi
Response from De'Longhi
Dear Customer, We are really sorry to hear about the issue you are experiencing with the grinder on your machine. We understand how frustrating it must be to have your product stop working so soon, and we would like to know more so we can assist you accordingly. To address the situation, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Alternatively, you can give us a call at 1-800-322-3848, Monday–Friday from 9 AM–6 PM EST. We look forward to hearing from you so we can work together and help you find a solution. Kind Regards,
I love this coffee maker, it makes the best quality of coffee. I enjoy this coffee better than Starbucks
Makes a great cup of coffee but…..
Was excited to have an all in one machine. Definitely not for a household with an early riser as it makes a lot of noise which I guess is expected having a built in grinder. However the machine turns off randomly and runs a clean cycle of system causing the small water reservoir inside machine to fill up after a few cups of coffee needing to be slide out and emptied continuously. That for me is a deal breaker.
Bad Quality Experience
Did not dispense proper amount, always less. The grinder wound up breaking off the guard causing damage.
Delonghi does not work.
This is the 4th machine that we have had. The first two did not work properly and the 3rd lasted 2 yrs and a few months before quitting. Bout this one after being offered discount an it has not made it a month and is broken down again.
Customer review from De'Longhi
Response from De'Longhi
Dear Scott, Thank you for reaching out to our De’Longhi Customer Care Team regarding your experience with the TrueBrew Drip Coffee Maker, Black Matte (CAM51025MB). We understand how frustrating it can be to experience repeated issues with multiple machines, and we truly appreciate your feedback. Please remember that your machine comes with a 2‑year industry‑leading warranty from the purchase date when purchased through an authorized retailer, plus an additional 1‑year warranty if registered within 30 days of purchase. This provides up to 3 years of coverage and access to our North America‑based customer service team. If your unit is out of warranty, we still have alternative options available. To assist you further, please contact us with your proof of purchase or the serial number located behind the water tank (on a white sticker with a QR code). This will help us provide accurate guidance, troubleshoot effectively, and process any warranty claims for repair or replacement if applicable. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our team will be happy to guide you step‑by‑step. Kind regards,
Didn’t work
Unfortunately I received this product and was never able to get it to work. We were really excited and have heard great things from friends about the brand but could not get ours running.
Customer review from influenster.com
Response from influenster.com
Dear MackenzieS, Thank you for sharing your feedback on the De’Longhi TrueBrew Drip Coffee Maker, Black Matte (Product ID: CAM51025MB). We understand how disappointing it can be to receive a product that does not function as expected, especially when you were excited to use it. We’re sorry to hear that your machine did not work properly. Our team would be happy to guide you through troubleshooting steps to ensure the machine is set up correctly, or assist you with further options if needed. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our specialists will provide personalized support and help find the best resolution for you. Kind regards, De'Longhi Group Customer Care
An amazing single cup coffee machine!
If you’re looking for a great cup of coffee as a single pour, this is it! This machine is easy to use and, so far, works perfectly. I bought it to make a fresh ground coffee as a single cup option, when I don’t want to make a full French Press. It replaces a Nespresso machine, which gave us the option of a single cup of coffee, but doesn’t touch the quality, taste and versatility of this DeLonghi machine. You do need to empty the steamed water and coffee ground reservoir and pop out the internal filter to clean after 4-5 cups,(so you’re not likely going to use it for a gathering) but it is easy to do so and worth it for the quality of coffee. So far, this is the best coffee maker for high quality, ease and simplicity!
Recommends this product
Customer review from De'Longhi