Unisex AI Meta Gen2 Wayfarer Glasses Collection
Product details
Web ID: 24497592Choose Your Items (5)
Wonderful Service Macy’s Sunglass Hut
I just bought the glasses, so I don’t know how satisfied I’ll be with them, but the service I received from Nick was outstanding! Nick explained and demonstrated all the features of the glasses. He wrote down instructions for me to be able to use the glasses so I could do it myself. He also told me that I should call or come in if I needed any help. I was so impressed with his patience, kindness and courtesy.
Recommends this product
Good service.
Great product.
Defected
These glasses will not stay connected
Yes
Nice
Disappointed with my Experience
I ordered a specific type of glasses from Macy’s, but they sent me a completely different one. The online store doesn’t even give you the option to choose the exact style you want, which is really frustrating. When I contacted customer service, they told me I could go to the store to switch them out — but when I got there, the store refused to do the exchange. In the end, I had to return the glasses altogether and never got the ones I originally wanted. It was a waste of time and effort. Macy’s should make it clear what customers are actually ordering and ensure their stores honor what customer service promises.