Ella JayneCozy Touch Triple Brushed Microfiber 4-Pc. Sheet Set, Full

Response from Macy's

Thank you for your feedback. We would like to clarify for all our customers that pilling on our Triple Brushed Microfiber sheets is not a defect in the material but is a direct result of not following the specific care instructions provided on the label. This high quality material is engineered to remain smooth and soft for years, and the only way the fibers break down and pill after a single wash is if they are exposed to high heat or excessive friction in the laundry.
To ensure the longevity of your bedding, it is essential to wash these sheets on a cold, gentle cycle and tumble dry on low heat while avoiding contact with abrasive items like towels or jeans. High heat settings and harsh chemicals cause the fibers to fray and clump, which creates the rough texture you described. When the recommended maintenance is followed, these sheets perform excellently and maintain their signature softness. We stand behind our quality and recommend that anyone experiencing this texture check their laundry settings to ensure they are preserving the integrity of the fabric.

Response from Macy's

Thank you for your feedback, Lisa. Microfiber, especially ultra-soft triple brushed styles, can pill over time if exposed to higher heat, heavy agitation, or washed with rougher fabrics like towels. Pilling is typically related to friction and drying temperature rather than the sheet itself breaking down.

When washed separately on a gentle cycle and dried on low heat, this set is designed to maintain its smooth feel. While we understand it didn’t meet your expectations, this is not typical performance when the care instructions are followed closely.

Response from Macy's

Thank you for sharing your feedback. The Cozy Touch Triple Brushed Microfiber Sheet Set is intentionally designed to be lightweight, soft, and breathable. Many customers prefer this thinner, ultra-soft style, but we understand it may feel different from heavier or cotton-based sheets.

The product is performing as described, though it sounds like it simply wasn’t the right match for your texture preference. We appreciate you giving it a try and sharing your thoughts.